Refund Policy

We would rather refund you than have you feel you wasted your money. The policy is short on purpose.

If we fail to deliver

If an audit cannot be produced and delivered, you get a full refund. You do not have to ask within any window — this one is on us.

If the report is not useful to you

Contact us within 7 days of delivery and tell us the report did not give you a clear picture of your business, and we will refund you in full. We may ask what fell short, so we can fix it, but a refund does not depend on your answer.

After 7 days

We do not accept refund requests more than 7 days after delivery. On a three-audit purchase, the 7 days run from the delivery of the first report; audits you have not used yet are refunded in full at any time.

How to request one

Email reports@mybusinesscoach.co.nz with your order number. Refunds go back to the card you paid with, usually within five business days of us approving it.

Your consumer rights

This policy sits on top of the consumer rights you already have. Nothing here excludes, restricts or modifies any consumer guarantee or remedy that applies to you under the law of the country you bought from and that cannot lawfully be excluded — including where a product is not as described or not fit for its purpose.